Yes, our primary focus is on the United States. If you wish to purchase Majestic Silk products elsewhere in the world, please contact us, and we will work with you to fulfill your request.

How long does delivery take?

The delivery time depends on your choice of transport. If you choose sea freight, it may take 30 to 40 days for your order to arrive. If you select air freight, the shipment typically arrives within 72 hours. 24-hour delivery is possible but not recommended due to the high cost.

What are the shipping costs?

The shipping costs are included in the price. Majestic Silk offers two pricing options: Sea Freight or Air Freight. When registering your account, you must specify your preference. If you wish to change this, please contact us.

Returns

Can I exchange my order?

At this time, we do not offer direct exchanges. If you wish to exchange a product, we recommend returning the original product and placing a new order.

How can I return a product?

To initiate a return, please contact our customer service at gijs@majestic-silk.com or +31623895977. They will provide you with further instructions.

When will I receive my refund?

Once payment has been made, you will receive your refund within 21 working days. It may take longer due to overseas banking processes.

What is your return policy?

For returns, you will send the products back via FedEx to the Netherlands. The returning company is responsible for the shipping costs unless the flowers are so damaged that they are unusable.

Quality

What makes your silk flowers high quality?

Our silk flowers are made from the finest materials and are hand-finished to ensure a lifelike appearance. We strive for perfection in every detail, from the color to the texture of the flowers.

How long do silk flowers last?

With proper care, our silk flowers can last for many years without losing their color or shape. We recommend dusting them regularly and keeping them out of direct sunlight to prevent fading.

Are your silk flowers safe for people with allergies?

Yes, our silk flowers are hypoallergenic and an excellent choice for people who suffer from allergies but still want to enjoy the beauty of flowers.

Orders and Payment

When is payment due after placing an order?

The initial payment must be made before the specified deadline. If a trustworthy relationship is established and payments are made consistently, a 14-day payment term may be offered for future orders.

What payment methods do you accept?

We accept all major payment methods, including credit cards, PayPal, and bank transfers.

Can I cancel or modify my order?

Cancellation is possible before the deadline. If the deadline has passed, cancellation is no longer possible. If the deadline is approaching and you want to cancel, please contact us.

Do I need an account to place an order?

Yes, Majestic Silk is a business-to-business provider. We require that you sign up before placing an order.